Water Boarding Vs. Vichy Shower

Julie's TOP THREE Takeaways from this episode: 

1. Communication is key, you can never over-communicate especially to a new guest. 
2. Encourage feedback - nothing worse than not knowing where you can improve. 
3. The need for continuous improvement - always keep your skills fresh and new, and encourage and require ongoing education for your staff.

Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com

Spa Startup 101: How to Launch a Profitable Spa Business

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